Dispatch Team Leader - Hornby
Job No:
TCG585
Location:
Ohinewai
Who we are
We are Family! For over 85 years, Sleepyhead has been dedicated to helping New Zealanders get a good night’s rest. 100% Kiwi owned and operated, we provide local jobs and invest in the local community.
We are a family-owned business, employing over 1,000 people across both countries. With family values, we’re a company that cares immensely about our people. They’re part of the family, essential to our success and some have even worked with us for over 50 years!
We are part of The Comfort Group, Australasia’s largest bedding and foam manufacturer, operating across seven factories nationally in New Zealand and internationally in Australia.
About the Role
- Coordinate daily despatch activities to meet targets and KPIs
- Guide and support despatch team members to ensure workloads flow efficiently
- Liaise with truck drivers and ensure loads are picked and loaded accurately
- Manage the flow of finished goods from bagsealer to truck
- Take ownership as the Container Champion – ensuring accuracy of labelling, scanning, and documentation
- Oversee despatch administration including order processing, booking deliveries, and maintaining accurate paperwork
- Work with our customer service, production, and transport partners to resolve delivery issues
- Book pickups and arrange customer delivery appointments when required
- Conduct or support stock cycle counts and resolve stock discrepancies
Skills and experience
The successful applicant will be a highly skilled communicator with the ability to build strong relationships with internal and external stakeholders to the organisation display the following skills and attributes:
- Proven experience in operations, dispatch, inwards goods, logistics, or manufacturing
- Strong coordination skills with the ability to prioritise tasks and people
- Confident communication – able to work with internal teams, truck drivers, and customers
- Solid computer skills (MS Office essential; ERP experience such as SAP or Syteline an advantage)
- A proactive approach to problem-solving and root cause resolution
- Understanding of safety, quality, and compliance requirements
- A positive, team-focused attitude
On Offer
You will play a key role in ensuring our products reach customers on time and in perfect condition. You will lead and support an established team within our busy despatch operation, with the trust and autonomy to make the role your own. As well as:
- Competitive hourly rate with OT
- Onsite parking
- Staff discounts
- Long term career opportunities
This is your chance to join our team, making NZ's most trusted bed products and helping Kiwis get the sleep they deserve. If this is the opportunity you want, don’t delay click on the ‘apply’ button to submit your resume!
We look forward to receiving your application.
